Client Charter Achievements 2022
| No |
Client Charter |
Jan |
Feb |
March |
April |
May |
June |
July |
August |
Sept |
Oct |
Nov |
Dec |
| 1. |
To ensure complete process of Baitulmal's property title within 7 days after receiving order from Court |
- |
- |
- |
- |
- |
- |
- |
- |
- |
|
|
|
| 2. |
To accept all things surrendered to Baitulmal and managing with trust in an efficient and perfect |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
|
| 3. |
To ensure the payment of salaries and allowance for the staffs and Members of Penang Islamic Religious Council done according to the schedule |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
|
| 4. |
To ensure payment upon all services and supplies received done within 1 month subjected to complete claims made by the suppliers. |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
|
| 5. |
To receive payment and issuing receipts immediately |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
|
| 6. |
To response/answer incoming letters within 2 weeks |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
|
| 7. |
To serve all complaints and ensure that prompt action will be taken within 7 working days. |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
|
| 8. |
To ensure all enquiries from clients are attended with accurate, clear and friendly manner |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
|
