| No. | Client Charter | Jan | Feb | Mac | April | Mei | Jun | Julai | Ogos | Sept | Okt | Nov | Disember |
| 1. | To ensure complete process of Baitulmal's property title within 7 days after receiving order from Court | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 2. |
To accept all things surrendered to Baitulmal and managing with trust in an efficient and perfect |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 3. |
To ensure the payment of salaries and allowance for the staffs and Members of Penang Islamic Religious Council done according to the schedule |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 4. | To ensure payment upon all services and supplies received done within 1 month subjected to complete claims made by the suppliers. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 5. | To receive payment and issuing receipts immediately | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 6. | To response/answer incoming letters within 2 weeks. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 7. | To serve all complaints and ensure that prompt action will be taken within 7 working days. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 8. |
To ensure all enquiries from clients are attended with accurate, clear and friendly manner |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |